Support

Frequently asked

I entered the wrong due date. How do I fix it?

Account → Estimated due date. When you change it, all the weeks and the countdown are recalculated; the records you have entered are not deleted.

I know the date of my last period but not my due date.

Pick the date of your last period on the setup screen and we will work out the estimated due date. If your doctor gave you a different date, use that one and enter it by hand.

The length jumped at week 20. Is something wrong?

No. Up to week 20 the length is measured from crown to rump, and after that from crown to heel. Your baby did not suddenly grow; the way of measuring changed. The app explains this on the week 20 information card as well.

When should I use the kick counter?

Usually after week 28, once a day, at the hour your baby is most active. Counting ten movements is the common method. If you notice a clear drop in movements, call your doctor rather than waiting for the counter.

How do I cancel my subscription?

On iPhone: Settings → tap your name → Subscriptions → Anneli → Cancel Subscription. Cancelling takes effect at the end of the current period, and Plus stays open until then. The subscription runs through Apple, so we cannot cancel it for you.

I started the free trial but I do not want to continue.

Cancel with the steps above at least twenty-four hours before the trial ends and you will not be charged. The trial period and its reminders are handled by the App Store.

I moved to a new phone. Where are my records?

Your records are kept inside your phone; we hold no copy on a server, so they do not move to a new phone by themselves. If you still have the old phone, iPhone's device-to-device transfer or restoring from an encrypted iCloud or computer backup brings them across. Your subscription is tied to your Apple Account: on the new phone use Account → Restore purchase.

Can I export my records?

The doctor summary in Plus puts your weight, symptom, kick and appointment records into a single PDF that you can share or print. Apart from that there is no button that exports a raw data file.

I want to delete my data completely.

Account → Reset data. The diary, the counters and the lists are cleared, and it cannot be undone. Deleting the app from your phone does the same thing. Since there is no account, there is nothing of yours for us to delete, so you do not need to write to us.

When do notifications arrive?

There are two kinds: one when you enter a new week, and one the day before an appointment you have saved. You can turn them off in Account → Notifications.

I do not want to see the week number or the baby illustration.

Account → Quiet mode. While it is on, the week number, the countdown and the development illustrations are hidden; your records stay where they are and you can turn it back on whenever you want.

Can I rely on the medical information in the app?

The content is for general information and does not replace medical advice. Anneli is not a medical device. Make your decisions together with your doctor or midwife.